Thank you for choosing eckhardtjoand.com! We are committed to providing you with quality products and a satisfying shopping experience. If you are not satisfied with your purchase, here are our refund terms:

  1. Refund Policy
    Return Period: If you are not satisfied with your purchase, you can request a refund within 30 days of receiving the product. Please ensure that the product is unused and has original tags and packaging.

Non-Returnable Items: The following items are not eligible for the refund policy:

Personal care and beauty products
Discounted items or promotional items (specify)

  1. Request a Refund
    Return Process:

Please send an email to Eckhardt56@eckhardtjoand.com with “Refund Request” in the subject line and provide the order number and reason for the return.

We will respond to you within 48 hours with the return address and further instructions.
Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or shipped in error.

  1. Refund Processing
    Once we receive your return, we will process the refund within 5 business days.
    Refunds will be made to your original payment method and processing time may vary depending on the bank or payment platform.
  2. Dispute Resolution
    If you encounter any problems with the refund process, please feel free to contact our customer service team and we will do our best to resolve it for you.
  3. Policy Changes
    We reserve the right to modify these refund terms at any time. Any changes will be posted on the website and the new terms will take effect immediately.

If you have any questions, please contact the customer service team and we will be happy to answer them for you.

Thank you for your support and trust in eckhardtjoand.com!